PRODUCT RETURNS

Terms and conditions for product returns

Product returns will be accepted only after consultation with our store.

• The products you wish to return must be intact, unused and in their original packaging to be accepted.
• In any case, the returned products must be in the condition in which they were received by the customer.
• They must be in excellent condition (with their factory packaging, i.e. box or gelatine), without damage and signs of use
• Their packaging must be the one that normally accompanies the product, without damage, stickers, etc.
• For this reason, parcels must be delivered for return in a bag!
• They must be accompanied by all the documents with which the product was delivered (e.g. retail receipt, invoice, etc.).
• Products that have already been returned once cannot be returned again.

If the above conditions are met, you can send it back to us, having first informed us in writing by sending the relevant return form. For more information please read the relevant section Right of withdrawal

Otherwise, we reserve the right not to accept the return of the product.

Product change (colour or size)

The return of a product for a change in color or size if not due to an error of marinasfashion.gr charges the customer with the shipping costs of 5€. If the change is due to an error by marinasfashion.gr, the shipping costs are charged to the store.

The replacement product will be shipped to the address you provided in your first order, unless you provide a new delivery address in the return form.

Product returns will be accepted only after consultation with our store and if the following apply:

• The products you wish to return must be intact, unused and in their original packaging to be accepted.
• In any case, the returned products must be in the condition in which they were received by the customer.
• They must be in excellent condition (with their factory packaging, i.e. box or gelatine), without damage and signs of use
• Their packaging must be the one that normally accompanies the product, without damage, stickers, etc.
• For this reason, parcels must be delivered for return in a bag!
• They must be accompanied by all the documents with which the product was delivered (e.g. retail receipt, invoice, etc.).
• Products that have already been returned once cannot be returned again.

If we receive a product in unsuitable condition we will return it to you.

We can replace the product with another product of the same size or colour. In case you want a different product, you will have to place a new order.

Right of withdrawal.

The consumer has the right to withdraw without giving a reason within fourteen (14) calendar days, unless a longer period has been agreed, by returning the goods in their original condition, without incurring any costs other than the return costs.

This period shall start from the receipt of the products. In order to exercise the right of withdrawal, the consumer may complete and send the relevant declaration of withdrawal which is given to him when the order is placed. In case of exercising the right of withdrawal, the consumer is obliged to send the product without undue delay and in any case within 14 calendar days from the submission of the withdrawal statement. The consumer shall only bear the direct cost of returning the product.

The Company is obliged to refund any payment received from the consumer, including, where applicable, delivery costs, without undue delay and in any case within 14 calendar days from the day on which it was informed of the consumer's decision to withdraw from the contract. The refund shall be made by the same means of payment as those used by the consumer for the original transaction. In the case of a purchase by cash on delivery or by bank deposit, the consumer must inform the company of the bank account number in order for the money to be refunded. If the price has been charged to the consumer's credit card, the exercise of the right of withdrawal will also result in the termination of the relevant tripartite contract between the consumer, the supplier and the bank, without any compensation. The Company is not obliged to reimburse additional delivery costs if the consumer had expressly chosen a delivery method other than the standard delivery method offered by the Company.

In case of repeated returns by the same consumer, MARINASFASHION.GR reserves the right to refuse to accept the return of the product due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (Art.281 CC).

Return of defective products

In cases in which products of poor and defective quality or by mistake in receiving the order, in pricing, in shipping, damaged in transit, with poor packaging, etc. were sold through the proven fault of MARINASFASHION.GR, then MARINASFASHION.GR assumes full responsibility for the replacement, the cost of return (in which case it will deposit the corresponding amount of expenses in a bank account that will be indicated), as well as the costs of reshipment.

In order to determine whether the product is defective you must send us by email to contact @ marinasfashion.gr photos of the product, showing as detailed as possible the problem, in order to be checked by our store manager. If you send us the product without following the above procedure, you will be fully responsible for all the transport costs of the product in addition to those incurred and our company reserves the right to refuse to accept it. The conditions of return remain the same as those mentioned above.

Products that cannot be returned

• Products purchased at a promotional price, or the OUTLET category.
• The products in the category of bijoux / sanitary ware and bags.
• The products in the category of leggings for hygiene reasons

Consumer refusal to accept delivery

If you place an electronic or telephone order, it is sent to you and for personal reasons you refuse to receive it at the time of delivery, then you will be fully responsible for the shipping costs which are (the cost of sending the order from us to you plus the cost of returning the order from you to us).

You will be notified of the above, by automated email & SMS.

Otherwise, if there is no response from you, our company reserves the right to exercise all its legal rights.